Refund Policy
We can refund items purchased online as per distance selling regulations. Please notify us via email you intend to return and post back within 28 days of receiving your order.
To be eligible for a return, your item must be unused and in the same condition that you received it, unless received damaged in transit.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Email: fancandlesuk@gmail.com
Contact us for returns procedure info.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This can take a few days to process.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at fancandlesuk@gmail.com
To be eligible for a return, your item must be unused and in the same condition that you received it, unless received damaged in transit.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Email: fancandlesuk@gmail.com
Contact us for returns procedure info.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. This can take a few days to process.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at fancandlesuk@gmail.com